Our goal is your complete satisfaction. We stand behind the quality of our products and want to ensure you're happy with your purchase.
30-Day Money-Back Guarantee:
- If you're unsatisfied with your purchase for any reason, you may return the unused item within 30 days of delivery for a full refund of the product price.
- The item must be in its original condition, unused, and in its original packaging.
Exceptions:
- For hygiene reasons, we cannot accept returns on used candles or aromatherapy products.
- Custom or personalized items are non-refundable unless defective.
Damaged or Defective Items:
- If you receive a damaged or defective item, please contact us within 7 days of delivery. We'll arrange a replacement or full refund, including shipping costs.
To Initiate a Return:
- Email us at [your email] with your order number and reason for return.
- We'll provide you with return instructions and a prepaid shipping label if applicable.
- Once we receive and inspect the returned item, we'll process your refund within 5-7 business days.
Refund Method:
- Refunds will be issued to the original payment method used for the purchase.
- Original shipping costs are non-refundable unless the item was defective or shipped in error.
We reserve the right to refuse returns that don't meet these criteria. For any questions about our refund policy, please contact our customer service team.
